Do I need an account?+
No. The free diagnostic, error analysis, add-on check, report, retest, and local history work without registration.
What can the website actually see?+
Only what you enter and public endpoints your browser is permitted to request. It cannot see private Stremio state, local logs, processes, or network settings.
Why does a stage say Not reached?+
A proven upstream failure stopped the playback path. For example, if an add-on returns no source, the player cannot be blamed or tested.
Why not paste my Real-Debrid token?+
A private token can grant broad account access and the official API does not make it appropriate for a public browser workflow. FixMyStremio classifies visible errors instead.
Can I add a screenshot?+
Yes. PNG, JPEG, and WebP screenshots up to 6 MB are re-encoded locally to remove metadata. Text recognition runs in your browser, and you review the extracted text before using it. The image is not uploaded, stored, added to reports, or sent to AI.
Does FixMyStremio support piracy?+
No. Diagnostics are content-neutral, and any reference test content must be public-domain, Creative Commons, open source, or otherwise freely distributable.
How does feedback improve recommendations?+
Yes/no outcomes and the selected recommendation are counted without raw errors or URLs. A fix needs enough balanced evidence before its quality signal is published for review, and it never overrides deterministic results.
What stays free?+
The deterministic diagnosis, error analysis, focused fix steps, redacted support report, retest, FAQ, and local history stay free. Payment is for optional guided convenience, not for hiding the basic answer.
Will the free diagnostic contain ads?+
No ad network is loaded at launch. If sponsorship is introduced later, it will be clearly labelled, separated from diagnostic inputs and fix steps, and paid plans will remain ad-free.
Is project support a tax-deductible donation?+
No. FixMyStremio is not presented as a charity. Any voluntary contribution will be described as a tip or project support and grants no paid feature.
Will AI make the diagnosis?+
No. In Plus, AI explains sanitized structured evidence, asks focused questions, and guides approved actions. The deterministic engine remains the source of truth.
What is the difference between the website diagnostic and the Stremio probe?+
The website diagnostic is the normal starting point: answer questions, paste a visible error, or add a screenshot for local text recognition. The optional Stremio probe is a separate 30-minute test that checks whether Stremio can reach four controlled add-on stages and play a licensed baseline video.
Do I need to download a diagnostic program?+
No separate diagnostic app, installer, or executable is needed. The website diagnostic runs in your browser. The optional probe creates a session-specific manifest link that opens in Stremio, which then fetches the temporary add-on manifest and licensed test media. The link stops working after 30 minutes.
What can the Stremio probe inspect?+
Only which of its own four endpoint types are requested during the temporary manifest, test catalog, metadata, and licensed baseline-stream flow. It cannot inspect other add-ons, settings, accounts, provider keys, logs, viewing history, device files, or other apps.
Why can Real-Debrid be active while AIOStreams says the key is invalid?+
Each provider-enabled add-on keeps its own authorisation. Rotating a Real-Debrid key does not automatically update AIOStreams. Configure AIOStreams, update or re-authorise Real-Debrid there, save the configuration, and reinstall only if prompted or the old configuration remains.
Why does playback work on my TV or phone but not my computer?+
First distinguish Stremio Web from the official desktop app. Run the baseline probe on the computer. If it fails, focus on the app, local player, or computer network. If it passes, compare add-on sync and a broadly compatible H.264/AAC/SDR source.
Can FixMyStremio build an optimal setup?+
Yes. The Setup Coach creates a device-aware order for app choice, add-on configuration, provider authorisation, source delivery, and format compatibility. It never asks for provider keys.
What is the Local Helper?+
A future optional Tauri app for permission-based process, DNS, TLS, local-port, approved-log, and configuration checks that a browser cannot perform.